Frequently Asked Questions

Yes. You can visit Wild Current at Shop 6, 85 Dunning Avenue, Rosebery NSW 2018.

Yes. We currently ship within Australia, including metro, regional and remote areas. Shipping options and rates are shown at checkout.

Not at this stage. Wild Current currently ships within Australia only.

We aim to process and dispatch most online orders within 2–3 business days after payment has been successfully received.

Contact us as soon as possible. If your order has not yet been processed or dispatched, we’ll check what changes are still possible.

Most Click & Collect orders are ready within 2 hours during store opening hours. Please wait for your Ready for Collection notification before heading to the store.

If you need your order urgently, call the store after placing your order on +61 416 801 757. Our team can confirm whether an earlier collection is possible.

Yes. Please make sure they have your order number and a copy of your Ready for Collection confirmation.

Wild Current offers a 30-day change of mind return policy in addition to your statutory rights. Eligible items must generally be unused, unwashed, in original condition, with original tags and packaging intact and proof of purchase.

For eligible change of mind returns, the customer is responsible for return shipping costs. For faulty, defective or incorrectly supplied products, contact us first and we’ll advise the appropriate process.

Approved refunds are processed to the original payment method. The time taken for funds to appear may depend on your bank or payment provider.

Warranty terms vary between products, manufacturers and brands. Contact Wild Current with your product details and proof of purchase and we’ll check the applicable warranty information for you.

Contact us before returning the product. Please provide your order number or proof of purchase, product brand and model, a description of the problem, and photos or videos where useful. We’ll review the information and advise the appropriate next step.

It depends on the product and brand. Some products may need assessment or repair by the manufacturer, distributor or an authorised repair centre. Contact the store first and we’ll check what repair options are available.

Repair options outside a manufacturer warranty vary depending on the product, brand, available parts and repair network. Contact us and we’ll check what options may be available. A repair or assessment charge may apply where applicable.

Not necessarily. Manufacturer warranties are separate from consumer guarantees under the Australian Consumer Law. Contact us and we’ll review the circumstances and help determine the appropriate next step.

We’ll generally need enough information to verify the purchase. An order confirmation, receipt or other proof of purchase can help us locate the transaction.

There is no single timeframe because the process varies between products and manufacturers. Timing may depend on the issue, supplier, parts availability and whether the product needs to be sent to a service centre.

The appropriate remedy depends on the product, nature of the problem, assessment outcome and your rights under Australian Consumer Law. Contact us first so we can review the issue and advise the appropriate process.

Depending on supplier availability, we may be able to source selected Japanese Domestic Market (JDM) rods and reels. Send us the exact brand, model and specification and we’ll check availability, pricing and estimated delivery timeframe.

No. We’ll check availability, price and estimated delivery timeframe first. Your pre-order is only confirmed once you accept the quote and pay the required 30% deposit.