Refund Policy
At Wild Current, we want you to be completely satisfied with your purchase. This policy outlines your rights and options when it comes to returns, refunds and exchanges.
Your Rights Under Australian Consumer Law
Your Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your statutory rights under the ACL.
Change of Mind Returns
In addition to your statutory rights, we offer a 30-day change of mind returns policy as a goodwill gesture.
To be eligible:
- The item must be returned within 30 days of the delivery date
- The item must be unused, unwashed and in its original condition
- All original tags and packaging must be intact
- Proof of purchase is required
Change of mind returns on sale or discounted items are accepted at our discretion. We reserve the right to decline a change of mind return if the above conditions are not met.
To initiate a return, please contact us at hello@wildcurrent.com.au before sending any item back.
Faulty, Defective or Damaged Items
Faulty or Defective Items
If your item arrives faulty, defective or not as described, you are entitled to a remedy under the ACL.
Depending on the severity of the fault, this may include a full refund, replacement or repair.
Please contact us with your order number, a description of the issue and photos where possible.
Items Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery.
Include photos of the damaged item and packaging so we can assess the issue and arrange a replacement or refund as appropriate.
Refunds & Return Shipping
How Refunds Are Processed
Approved refunds are processed to your original payment method within 5–10 business days.
You will receive an email confirmation once your refund has been issued.
Return Shipping
For change of mind returns, the customer is responsible for return shipping costs.
For faulty, defective or incorrectly shipped items, Wild Current will cover the cost of return shipping.
Need Help With a Return?
For any questions about your order or this policy, contact the Wild Current team and include your order number where possible.
Email: hello@wildcurrent.com.au
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